At The Gift House, your satisfaction is our top priority. We understand that sometimes, even with the best intentions, a purchase may not meet your expectations. While we don't offer exchanges, we do offer a straightforward return policy to ensure your peace of mind.
Refunds are accepted up to 30 days after process is initiated. Please allow up to 10 business days for this process to be completed. Refunds will be issued to the original payment method used for the purchase. Please initiate the Return/Refund by contacting our customer support team. You can reach us at customerservice@gifthouse.com. After contacting us, we will provide you with an authorization number and instructions.
Non-Returnable Items
Please note that certain items are non-returnable, including:
- Items marked as "final sale" at the time of purchase
- Personalized or customized items
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work swiftly to resolve the issue and ensure you receive a refund, as applicable.
Questions or Concerns?
If you have any questions or concerns about our return policy or need assistance with a return, please reach out to our customer support team. We are here to assist you and make your experience with The Gift House as enjoyable as possible. Thank you for choosing The Gift House. We appreciate your trust in our products and services!